Latency sending invoices to FactorSoft

Incident Report for TriumphPay

Resolved

This incident has been resolved.
Posted Mar 13, 2026 - 09:39 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 11, 2026 - 15:46 EDT

Update

We are continuing to investigate this issue.
Posted Mar 05, 2026 - 10:15 EST

Investigating

We are seeing sporadic delays transferring files between Audit and FactorSoft/JackHenry. We are currently investigating and working with JackHenry, and will provide updates soon.
Posted Mar 05, 2026 - 09:57 EST
This incident affected: Invoice exports.
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