Inability to load certain document packages

Incident Report for TriumphPay

Resolved

This incident has been resolved.
Posted Oct 02, 2024 - 12:46 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 02, 2024 - 12:46 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 02, 2024 - 12:46 EDT

Investigating

The team is currently engaged in investigating an issue with specific factor accounts not able to load certain document submissions.
Posted Oct 02, 2024 - 12:24 EDT
This incident affected: Website and Data Import.