tag:status.triumphpay.com,2005:/historyTriumphPay Status - Incident History2024-03-29T01:23:57-04:00TriumphPaytag:status.triumphpay.com,2005:Incident/203126342024-03-20T14:44:46-04:002024-03-20T14:44:46-04:00TriumphPay Audit: Please Contact Support Error<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:44</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:31</var> EDT</small><br><strong>Monitoring</strong> - The fix has been implemented and you should begin to see a return to expected performance.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:22</var> EDT</small><br><strong>Identified</strong> - We have identified the cause of the Audit outage and we are currently deploying a fix. We will continue to update as additional information becomes available.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:08</var> EDT</small><br><strong>Investigating</strong> - TriumphPay Audit is failing to load and instead providing a "Please contact support" error, we are actively investigating and will update as additional information becomes available.</p>tag:status.triumphpay.com,2005:Incident/202463742024-03-14T16:10:26-04:002024-03-14T16:10:26-04:00TriumphPay Payments: Mobile Carrier App<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:10</var> EDT</small><br><strong>Resolved</strong> - The incident involving uploading documents to TriumphPay Payments using the Mobile Carrier App has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:11</var> EDT</small><br><strong>Investigating</strong> - The TriumphPay Mobile Carrier App is currently unable to upload documents, we are actively investigating.</p>tag:status.triumphpay.com,2005:Incident/202265572024-03-12T12:48:41-04:002024-03-12T12:48:41-04:00Audit is experiencing issues with loading pages.<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>12:48</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>12:31</var> EDT</small><br><strong>Investigating</strong> - The issue has now been resolved.</p>tag:status.triumphpay.com,2005:Incident/201870472024-03-07T13:15:43-05:002024-03-07T13:15:43-05:00TriumphPay Audit: Errors When Attempting to Access Loads<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:15</var> EST</small><br><strong>Resolved</strong> - The issue which was preventing access to loads has been resolved, you should see a return to expected performance.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:06</var> EST</small><br><strong>Identified</strong> - TriumphPay Audit is displaying errors when attempting to access loads. <br />The cause has been identified and we are actively working to resolve this issue.</p>tag:status.triumphpay.com,2005:Incident/199777892024-02-13T15:21:20-05:002024-02-13T15:21:20-05:00Audit: Errors When Processing Invoices<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>15:21</var> EST</small><br><strong>Resolved</strong> - The incident which resulted in some TriumphPay Audit Factor users receiving an error message when processing loads has been resolved.<br /><br />If you were impacted by this, please clear your browser cache and close all browser windows. Upon relaunching Audit, you should see a return to expected performance.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>15:10</var> EST</small><br><strong>Identified</strong> - We have identified the issue which is causing some Factors to receive an error message when processing invoices; a fix is being implemented and we will continue to update as additional information becomes available.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>14:57</var> EST</small><br><strong>Investigating</strong> - Some TriumphPay Audit users are receiving an error when attempting to process invoices . We are actively investigating and will update as additional information becomes available.</p>tag:status.triumphpay.com,2005:Incident/194802202023-12-19T09:59:49-05:002023-12-19T09:59:49-05:00TriumphPay Audit: Errors Importing into FactorSoft<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>09:59</var> EST</small><br><strong>Resolved</strong> - The issue with batches failing to import into FactorSoft has been resolved.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>09:35</var> EST</small><br><strong>Identified</strong> - Imports to FactorSoft are seeing a higher than normal rate of errors, we have identified the cause and any rejected batches will be resent.</p>tag:status.triumphpay.com,2005:Incident/193555252023-12-06T14:53:16-05:002023-12-06T14:53:16-05:00Ignored Document Batches<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>14:53</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>14:12</var> EST</small><br><strong>Update</strong> - The team has identified the root cause of the ignored document batches and are in the process of restoring those which were impacted.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>13:15</var> EST</small><br><strong>Identified</strong> - The team has identified an issue that is currently impacting document batches for some accounts that are causing them to be inadvertently ignored. The team is working on resolution and remediation in getting them resent.</p>tag:status.triumphpay.com,2005:Incident/192614812023-12-01T10:00:02-05:002023-12-01T10:00:02-05:00TriumphPay Audit: Loads Displaying Errors<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved, if you’ll please perform a full refresh by pressing either CTRL R (Windows) or CMD R (Mac), you should see a return to expected performance.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>09:45</var> EST</small><br><strong>Investigating</strong> - We are aware of an issue which is causing errors to display within TriumphPay Audit, our engineering team is currently investigating and working to resolve the issue.</p>tag:status.triumphpay.com,2005:Incident/192431012023-11-29T10:58:03-05:002023-11-29T10:58:03-05:00Core (Payments) login issues<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:58</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:56</var> EST</small><br><strong>Identified</strong> - We are aware users are currently having issues with logging into the Core (Payments) application. The issue is currently being investigated.</p>tag:status.triumphpay.com,2005:Incident/192287922023-11-27T19:18:30-05:002023-11-27T19:18:30-05:00Payments: Some Carriers Experiencing Difficulties Submitting Paperwork<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>19:18</var> EST</small><br><strong>Resolved</strong> - Services have been restored; carrier documents should upload correctly and most delayed transmissions are processing as normal through the queue. We are investigating any impacted outgoing files that did not properly queue to manually resend.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>15:44</var> EST</small><br><strong>Update</strong> - This issue is still ongoing; in further research of the issue we discovered that this is also delaying certain external file delivery.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>14:49</var> EST</small><br><strong>Investigating</strong> - We have identified an issue with certain carriers having issues sending documents through the application. We are currently working towards resolution and appreciate your patience.</p>tag:status.triumphpay.com,2005:Incident/192120282023-11-24T19:50:54-05:002023-11-24T19:50:54-05:00TriumphPay Broker API: TMS Loads creation/update is intermittently failing<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>19:50</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>19:48</var> EST</small><br><strong>Update</strong> - Full operation has been restored to the broker load API.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>19:15</var> EST</small><br><strong>Update</strong> - We a continuing to work on a fix for the secondary issue with a subset of broker load API calls.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>18:00</var> EST</small><br><strong>Update</strong> - We have mitigated the vast majority of API errors related to broker load data. However, there is a still a subset of requests impacting some brokers.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Update</strong> - We are getting closer to a full resolution for the broker load API issue.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>16:04</var> EST</small><br><strong>Update</strong> - We have begun a mitigation for the broker load API partial outage. We do not yet have an estimate for time of full restoration.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>14:50</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for the broker load API partial outage.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>14:07</var> EST</small><br><strong>Identified</strong> - We have identified an issue where a fraction of API calls to create/update loads are failing. We are working on a resolution.</p>tag:status.triumphpay.com,2005:Incident/191182892023-11-14T09:32:46-05:002023-11-14T09:38:49-05:00Error upon sign in<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>09:32</var> EST</small><br><strong>Resolved</strong> - Some users encountered errors when signing in and loading TriumphPay Audit. The fix for this has been deployed. If users continue to encounter the issue should follow these steps:<br />1. Load the Audit website.<br />2. Perform a full refresh (ctrl-r, cmd-r)<br />3. Logout (if logged in)<br />4. Login</p>tag:status.triumphpay.com,2005:Incident/184728662023-09-11T17:00:07-04:002023-09-11T17:00:07-04:00TriumphPay Audit: Degraded services with some invoice exports and imports.<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>15:58</var> EDT</small><br><strong>Identified</strong> - We are experiencing degraded services exporting and importing some invoices due to degraded services with a 3rd party vendor. We are attempting retries to push work through, but there will be some delays.</p>tag:status.triumphpay.com,2005:Incident/184719972023-09-11T14:26:48-04:002023-09-11T14:26:48-04:00TriumphPay Carrier Portal: Inability for carriers to login.<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>14:26</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>14:23</var> EDT</small><br><strong>Monitoring</strong> - Carriers should now be able to login to the TriumphPay Carrier Portal. We will monitor.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>14:20</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>14:20</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.triumphpay.com,2005:Incident/184382612023-09-08T14:19:25-04:002023-09-08T14:19:25-04:00Images slow to generate<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>14:19</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:54</var> EDT</small><br><strong>Monitoring</strong> - Document images may be slow to load. We've identified the issue and are working to get through the backlog.</p>tag:status.triumphpay.com,2005:Incident/184361972023-09-08T12:30:37-04:002023-09-08T12:30:37-04:00TriumphPay Audit: Website slowness, email imports may be delayed<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:30</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:21</var> EDT</small><br><strong>Update</strong> - We're still slightly behind on processing images for new email imports, but any slowness issues with the website are resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:11</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor the application—image processing is still delayed, so thumbnails may be delayed in appearing.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:46</var> EDT</small><br><strong>Monitoring</strong> - We have implemented a fix and are currently monitoring the application. Email imports may still be delayed, and the app might continue to operate slowly while we recover.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:41</var> EDT</small><br><strong>Identified</strong> - In addition to email imports being slow, TriumphPay Audit is also returning exceptions and is inaccessible for most users. We have identified the issue and are working on a fix.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:48</var> EDT</small><br><strong>Investigating</strong> - TriumphPay Audit: Some email imports may be delayed due to documents not displaying. We are actively investigating.</p>tag:status.triumphpay.com,2005:Incident/184103852023-09-07T09:29:58-04:002023-09-07T09:29:58-04:00TriumphPay Audit: Invoice Presence Detection is not working<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:29</var> EDT</small><br><strong>Resolved</strong> - The issue is now resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>12:07</var> EDT</small><br><strong>Investigating</strong> - Identifying if another user is already working on an invoice is not currently working. We are investigating the issue.</p>tag:status.triumphpay.com,2005:Incident/184082192023-09-06T09:47:27-04:002023-09-06T09:47:27-04:00TriumphPay Audit: Images Not Displaying<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>09:47</var> EDT</small><br><strong>Resolved</strong> - TriumphPay Audit: The issue which was preventing images from loading has been resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>09:29</var> EDT</small><br><strong>Monitoring</strong> - Latency for thumbnail images is back to normal levels now. We will continue monitoring.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>09:23</var> EDT</small><br><strong>Identified</strong> - There is still a delay in availability of image thumbnails, but we have identified the issue and are working on corrective actions.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>09:04</var> EDT</small><br><strong>Investigating</strong> - TriumphPay Audit: Images are not being displayed and we are actively working on a resolution.</p>tag:status.triumphpay.com,2005:Incident/182499072023-08-25T10:00:07-04:002023-08-25T10:00:07-04:00Delayed TriumphPay Payments Imports<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved and TriumphPay Payments imports have returned to expected performance.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>17:54</var> EDT</small><br><strong>Update</strong> - The incident which contributed to the delayed imports has been resolved and we are continuing to monitor as the remaining imports are cleared.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>16:57</var> EDT</small><br><strong>Monitoring</strong> - TriumphPay has released a fix and we will continue to monitor as the delayed imports are cleared.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>15:14</var> EDT</small><br><strong>Identified</strong> - TriumphPay is aware of delays with the importing of data into the Payments application and we are actively working towards resolution. Additional updates will be shared as they become available.</p>tag:status.triumphpay.com,2005:Incident/180744252023-08-07T08:36:12-04:002023-08-07T08:36:12-04:00TriumphPay Audit Unavailable<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>08:36</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>08:15</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>08:10</var> EDT</small><br><strong>Investigating</strong> - TriumphPay Audit will be unavailable for 15 minutes starting at 7:10AM Central time.</p>tag:status.triumphpay.com,2005:Incident/180441092023-08-03T15:27:11-04:002023-08-03T15:27:11-04:00TriumphPay Audit Outage<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>15:27</var> EDT</small><br><strong>Resolved</strong> - The TriumphPay Audit website is continuing to operate correctly at this time.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>14:52</var> EDT</small><br><strong>Monitoring</strong> - Access to the TriumphPay Audit website has been restored and we will continue to monitor.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>14:42</var> EDT</small><br><strong>Investigating</strong> - TriumphPay Audit is currently experiencing an outage and we are actively investigating. We will continue to update as additional information becomes available.</p>tag:status.triumphpay.com,2005:Incident/179788162023-07-27T16:53:05-04:002023-07-27T16:53:19-04:00TriumphPay Audit Receivables<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>16:53</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>15:59</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented for invoices failing to send from TriumphPay Audit Receivables and we will continue to monitor. <br />All invoices which previously were unsuccessful have been resent.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>15:32</var> EDT</small><br><strong>Identified</strong> - We have identified the issue which is causing some invoices to fail when sent from TriumphPay Audit Receivables and a fix is in progress.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>15:15</var> EDT</small><br><strong>Investigating</strong> - TriumphPay Audit is seeing some invoices failing to send from within Receivables. <br />We are actively investigating and will share additional information as it become available.</p>tag:status.triumphpay.com,2005:Incident/176549532023-06-22T14:06:51-04:002023-06-22T14:06:51-04:00TriumphPay Delays<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>14:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>14:06</var> EDT</small><br><strong>Update</strong> - The slowness experienced by TriumphPay has been resolved and you should see a return to expected performance.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>11:42</var> EDT</small><br><strong>Monitoring</strong> - The slowness has been identified as transient with TriumphPay and we are investigating the root cause.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>11:28</var> EDT</small><br><strong>Investigating</strong> - TriumphPay is currently experiencing slowness, we are investigating.</p>tag:status.triumphpay.com,2005:Incident/175640502023-06-13T18:46:13-04:002023-06-13T18:46:13-04:00TriumphPay Latency<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:46</var> EDT</small><br><strong>Resolved</strong> - The previously identified latency is now resolved and TriumphPay has returned to expected performance.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:03</var> EDT</small><br><strong>Identified</strong> - We are seeing increased errors and latency due to issues with our hosting provider.</p>tag:status.triumphpay.com,2005:Incident/167607672023-04-05T11:37:28-04:002023-04-05T11:37:28-04:00Audit Outage<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>11:37</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>11:33</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>